Our data recovery process is safe, quick and transparent.
If you experience a data loss, at home or at work, trust the industry leader in data recovery. Our four step data recovery process is completely transparent and is designed for your total peace of mind.
Ontrack Hong Kong can help with any data loss situation
With over 30 years data recovery experience, more businesses and consumers choose Ontrack Data Recovery solutions and software in any data loss situation – from simple cases to the most complex and catastrophic.
Step 1: Free Phone Consultation
During your first phone consultation, Ontrack Hong Kong initiates the process by assessing your data loss situation to determine the best and most cost effective data recovery solution. We provide an overview of the data recovery process including service level options, and review pricing options for data recovery services.
Step 2: Data Recovery Service
Following the initial consultation, we will send you all of the necessary paperwork that must be signed and returned before we proceed with your recovery. Once received, our engineers will start overcoming any physical or logical damage and recover your data using proprietary tools and techniques.
The exact turnaround time for your data recovery will vary depending on your chosen service level, the damage to your device and the amount of data.
Step 3: Project Completion
Once the recovery is complete, Ontrack provides the following:
- Copying out your recovered data to a brand new external USB drive (unless otherwise specified)
- Next day delivery of your recovered data
- Simple instructions on how to access and reinstall your recovered data
- World class customer service and technical support staff available for assistance
Data recovery process
From initial consultation to ongoing support, we help businesses and consumers in any data loss situation – from simple to the most complex and catastrophic.
When business or personal data is lost, we understand that it can be a very frustrating and stressful time. That's why our data recovery process is straightforward and transparent, and we'll keep you up to date every step of the way.
Start your data recovery now with a free consultation
Contact our team of experts. Ontrack accommodates everyone – from the largest enterprise or government organisation to individuals and everyone in between.