Data Recovery Process

 

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Consultation

  • Assess data loss to determine best, most cost effective solution and pricing options
  • Provide data recovery service method and service level options
  • Review pricing options including fixed, nominal evaluation fee and price range for data recovery service
  • Deliver service agreement form detailing service and pricing options

Next, you decide if you'd like to proceed with pre-recovery evaluation based on the consultation.

Upon receipt of the signed service agreement, Kroll Ontrack Engineers begin the pre-recovery evaluation.

Evaluation

  • Analyze media and damage to determine condition of data
  • Deliver an Ontrack Verifile™ diagnostic report which allows you to view a listing of your recoverable files and make an informed decision before proceeding with data recovery service
  • Report delivered in as little as 6 hours and typically within 24-48 hours depending on service level selected
  • Provide guaranteed fixed price for data recovery service along with recovery service agreement form

The consultation and evaluation process enables you to make informed decisions about your data recovery needs.

Data Recovery

  • Recovery of your data begins upon receipt of the signed service agreement form
  • Engineers perform repairs and recovery of data using over 120 proprietary tools
  • Using Ontrack Online™ you can track progress, status and ongoing details of your recovery service in real-time

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Support

  • Deliver recovered data on media of choice (external hard drive, CD, DVD, tape, etc.)
  • Return recovered data within time requested based on method and service level selected by you
  • Provide simple instructions on how to access and re-install recovered data
  • World-class customer service and technical support staff available for assistance

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