Press Release

Friday, December 3, 2010

Kroll Ontrack announces seventh annual top ten list of data disasters

Minneapolis, MN – Dec. 3, 2010 Kroll Ontrack, the leading provider of information management, data recovery, and legal technologies products and services, today announced its top ten data disasters from 2010. With cutting-edge hard drive recovery tools and processes backed by 25 years of experience in recovering data from drives that are severely physically damaged, Ontrack® Data Recovery engineers helped customers recover their data following some of this year's worst disasters, and nearly all cases resulted in a successful recovery.

"Data loss situations continue to run the gamut in terms of when, where and how they happen, and the causes of loss can greatly vary. While every data loss situation is different, an experienced data recovery provider with the right tools, techniques and expertise can help ensure as much critical data as possible is recovered," said Todd Johnson, vice president of Ontrack Data Recovery operations, Kroll Ontrack. "As the world leader in data recovery services, we offer the fastest, most convenient and cost-effective solutions to customers who have experienced data loss."

2010 Top Ten List of Data Disasters Compiled by Kroll Ontrack

10. A square peg in a round hole – When a computer novice's laptop battery died, he reached behind his desk, grabbed what he thought was the laptop charger and shoved the power cable into his laptop. Unfortunately, it was a power cord for a different device, and he fried his machine.

9. Double data recovery – A customer required the restoration of several archived tapes, and the Kroll Ontrack Tape Services team promptly restored the data and returned it on six external HDDs. The customer's company tried to make a backup of the data on six more HDDs and stored these HDDs in a fireproof safe. They started to use the data they needed from the backup HDDs, but unfortunately, somebody had accidentally overwritten some of the data. "Not to worry!" they thought. "We can simply use the Kroll Ontrack HDDs!" However, when these HDDs were connected, they discovered that rather than copying the data, they had actually moved the data, and there was nothing on the HDDs. Thankfully, Kroll Ontrack still had the original tapes and recovered all of the data for a second time.

8. Keeping a family member's memory alive – A woman visiting her father to assist with his medical treatments became the victim of a thief, who entered the hospital room where the visitor had her belongings and stole a laptop that once belonged to the woman's daughter. Sadly, the woman visitor had recently lost her daughter to a battle with cancer. News of the crime hit the airwaves immediately, which led to a speedy arrest and the recovery of the stolen laptop. However, the hard disk had been wiped. Kroll Ontrack contacted the family to assist and was able to recover 90 percent of the family's only photos of their deceased daughter.

7. Meat the experts – A hard drive recently arrived at the Ontrack Data Recovery lab from a butcher shop, packed in Styrofoam, with the remnants of a delicious cured ham. After a thorough degreasing of the case, the hard drive was sent to the cleanroom with suspected mechanical failure. Luckily, all the data was recovered, partly due to the fact that the client had fully observed Ontrack Data Recovery expert advice to preserve the drive in its found state and adequately protect the drive in transit.

6. Up in the air – A frequent traveller was enjoying an espresso while waiting for a plane home. He put his laptop case on the floor at the espresso bar and forgot to collect it. The airport police were notified of the unattended luggage, and while the traveller was on his plane, the laptop was detonated to ensure it was not a security threat.

5. Buckle up– A business woman, late for work, placed her briefcase on her car roof while she secured her coffee in her cup holder and her child in his car seat. Anxious to get on the road, the woman buckled up and quickly backed out of her garage, sending her briefcase, with laptop in tow, soaring off the roof just in time for the front wheels to crush it.

4. Laptop litter box – A woman left her Mac charging on the floor of her house for a few hours. She returned to discover a liquid on the keyboard and a sheepish kitten playing in the corner. Upon further investigation, the laptop had been soiled in cat urine!

3. Advocate for Africa – A man quit his job to fulfill his lifelong dream of traveling to Africa to photograph the poverty. After spending several months taking pictures, he moved back home to develop and sell the photos to businesses, bringing focus to the need for human aid in Africa. An unfortunate apartment fire erupted, but luckily the fireman managed to grab the computer before it was charred. While rushing down the fire ladder, the computer was dropped. After two devastating accidents, Ontrack Data Recovery engineers were able to recover 100 percent of the pictures.

2. The ants go marching in – A flood in Europe resulted in a computer being submerged in river and rain water for more than two days. The flood water was not the drive's only problem. When the drive arrived at the Ontrack Data Recovery cleanroom, an ant, who tried to escape drowning in the flood, was found hanging from the head of the drive. Rigorous cleanroom techniques resulted in a recovery of most of the drive's data; however, the ant could not be saved.

1. Laptops are not waterproof – Relaxing on a beach, a gentleman brought his laptop on his holiday to stay caught up on e-mails. When the midday temperatures started to soar, he decided to go for a swim. A little bit wary of leaving his laptop unattended, he popped it into a plastic bag so it would not get wet and went for a dip - laptop and all. The bag did not prove as durable as he hoped, and the laptop got soaked and he lost his data.

For the complete Top Ten Data Disasters list and to see videos of the top five disasters, please visit

For a chance to win a free Ontrack Data Recovery evaluation voucher or a Visa gift card, become a fan of Kroll Ontrack at and submit your worst data disaster story.

Through its Ontrack Data Recovery products and services, Kroll Ontrack is the largest, most experienced and technologically advanced provider of data recovery products and services worldwide. Using its hundreds of proprietary tools and techniques, Ontrack Data Recovery solutions help businesses and consumers recover lost or corrupted data from all types of operating systems and media and storage devices through its do-it-yourself, remote and in-lab capabilities. Kroll Ontrack offers a free initial consultation for customers experiencing a data loss.

For more information about Ontrack Data Recovery solutions, visit

About Kroll Ontrack Inc.
Kroll Ontrack provides technology-driven services and software to help legal, corporate and government entities as well as consumers manage, recover, search, analyze, produce and present data efficiently and cost-effectively. In addition to its award-winning suite of software, Kroll Ontrack provides data recovery, data destruction, paper and electronic discovery, document review, computer forensics, secure information services, ESI and jury consulting, and trial presentation services. Kroll Ontrack is the technology services division of Kroll Inc., the global risk consulting company. Kroll is a subsidiary of Altegrity, an industry- leading provider of information solutions. For more information about Kroll Ontrack and its offerings please visit: