Press Release

Wednesday, May 23, 2012

New data recovery techniques address logical and operating system (OS) failures on personal Apple devices including iPhones, iPads and iPod touches.

Mac Operating System Failures

Singapore, May 23, 2012 –Kroll Ontrack, the leading provider of information management,data recovery, and legal technology products and services, today announced new data recovery techniques to address logical failures, or operating system (OS) failures, on personalApple devices, including iPhones, iPads and iPod touches. Equipped with proven recovery capabilities and a full range of data recovery tools for both logical and physical failures, Kroll Ontrack offers the most comprehensive data recovery service offering for Apple devices on the market today. With a diagnostic report that shows the quality of recoverable Apple device files, customers know exactly what will be returned to them prior to committing to the cost of the recovery.

More information about our Apple Recovery Services.

Building on its long history of providing the highest recovery success rates and delivering the most robust Mac recovery toolset in the industry, Kroll Ontrack has developed specialized tools and the unique ability to recover data that is logically inaccessible on the Apple device’s permanent storage. Common logical failures leading to data loss are deleted files, corrupt software, misplaced passwords and OS upgrade issues.

Consistent with the widespread adoption of Apple devices, are an increasing array of backup options -- whether it be the cloud or backup software. However, when individuals go to reach for their backup, it may not be up to date, accessible or good. As a result, Kroll Ontrack has seen a 350 percent increase in personal Apple device recovery requests in the past 12 months. The most requested data to be recovered from these devices are photos/videos and contacts followed by notes and text messages. In addition to the increase in personal device activity, Kroll Ontrack has also recovered over 1.1 petabytes of data from Apple devices in the past 12 months, which is a 16 percent increase over the prior 12 months.
“Apple devices are well known for their ease of use, amazing high quality graphics, high tech innovation and transport mobility, and as a result, we see more critical data being stored on these devices and a greater sense of urgency to recover this data in the event of data loss,” said Troy Hegr, technology manager, Kroll Ontrack. “Kroll Ontrack can successfully address any and all Apple data recovery situations, ensuring users have access to the data they want and need.”

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