Remote Data Recovery

It is a proprietary service that provides the fastest, most convenient, most cost-effective solution for data loss situations where the hardware is still functioning. With RDR, data recovery is performed remotely via a highly-secure connection between your system and Ontrack.

Remote Data Recovery can be used when:

  • The speed of the recovery is highly critical.
  • There is logical corruption and the hardware is functional. However, if your media is physically damaged, Ontrack can still help you recover your data using our in-lab data recovery services.
  • The recovery involved part of an enterprise storage solution where there is a large number of drives.
  • The SAN or environment is still in production and disassembly is not an option. We are able to work on the data loss portion of the larger system.
  • There is highly sensitive data that needs to remain in your secure location. We use a secure, encrypted connection to comply with security and compliance concerns.
  • Investigation is needed to determine the cause of the data loss and create a plan to provide the best data recovery solution.

Remote Data Recovery Advantages

  • RDR provides a cost-effective, secure, fast and convenient service - repairing the data loss and returning the system to the original working condition.
  • Our RDR service is the fastest way to recover your data and saves an average of two days of shipping transit time.
  • Our engineers can start working on your drive as soon as the connection is established.
  • Your hardware and data remain in your secure location.
  • Your original drive is protected with a software 'write-blocker' application after the connection is established; therefore, your original data is always preserved.
  • We are prepared for any data loss situation. Custom solutions for unique data loss scenarios can be researched and developed quickly.
  • Work directly with a senior engineer throughout the entire recovery process.

Remote Data Recovery Process

Remote Data Recovery is a 2-step process consisting of the following steps:

  • Step 1: Customer hardware setup and client install.
  • Step 2: Connection process.

Step 1: Set up your hardware and install Remote Data Recovery client.

Attach the hard disk to be recovered to a working Microsoft Windows system (host system).

Important: Do not allow CheckDisk (CHKSDK) or the repair utilities to being examining the target hard disk drive as these repairs may lead to irretrievable data from the storage media.

Download and install the Ontrack Remote Data Recovery software to the host system.

Step 2: The SECURE Connection Process

The Remote Data Recovery client connects to a secure Ontrack server using an outgoing TCP/UDP connection, creating a tunnel-like point-to-point connection.

Figure 1: The connection between an RDR customer and Ontrack via secure Remote Data Recovery internet connection.

RDR does not use a third-party hosting site or communication process. The RDR client application allows for a direct connection to the RDR server. The Microsoft Windows client uses the Microsoft Crypto API/RSA encryption to secure the connection. To provide additional security, the entire HTTP communication protocol is proprietary to Ontrack.

Remote Data Recovery Capabilities

Ontrack Remote Data Recovery can recover from the following technology:

  • All operating systems.
  • All backup formats.
  • Virtual machines, servers or systems.
  • Linux with file systems like EXT3, XFS and many more.
  • UNIX with file systems like AIX, SGI, SUN, VXFS and many more.
  • Novell NetWare and NSS file systems.
  • Software RAIDs.
  • Hardware RAIDs.
  • All database types.
  • Microsoft Exchange Server Information Store files that have internal corruption, deleted mailboxes or messages.
  • Microsoft Outlook Personal Store.
  • Network Attached Storage (NAS) device hard disk drives.
  • External hard drives, memory cards, SanDisk, pen drives, or just about any type of storage device.