WD Data Recovery Support Pack - Activation Thailand

Data Recovery Coverage

Thai version

Kroll Ontrack and WD understand how important your data is. That's why we've teamed up to provide you the best protection you can get with the Data Recovery Protection Plan. Kroll Ontrack are a close partner of WD and are authorised to unseal hard disk drives for the purpose of data recovery - Ontrack Data Recovery will not void your WD warranty. Please call us at 001 800 6668 7225 to work with a data recovery specialist if you have any queries (Can only be made from phones with IDD facility thru CAT).

Service Benefits:

  • Safe handling of your files with fast, secure and confidential data recovery.
  • Expert data recovery performed by experienced professionals in Singapore's most advanced data recovery clean room environment.
  • 1 year Free data recovery service for external storage.*
  • 1 year Free data recovery service for internal storage.*
  • Customer will need to pay Baht999 for the 2 way freight charges or arrange the delivery themselves. The courier service is handled thru DHL.

* Valid from date of invoice. See here for covered products sold thru authorised Thailand distributors.

Kroll Ontrack are experts in data loss and have extensive expertise in all types of mechanical or software-related issues that result in the inaccessibility of your files on your hard drive.

This Service Includes:

  • One data recovery attempt for all types of hard drives for the following listed external and internal storage models sold thru authorised Thailand distributors. This service is a best effort service and does not guarantee the recovery of (all) data in all cases.
  • Access to a service portal to view the status of the data recovery process and the evaluation report.
  • The complimentary data recovery programme will be voided if there is a manufacturers� recall.
  • The internal drives are covered as a standalone function (RAID not covered).
  • Read full terms and conditions.
  • Please register within 30 days of purchase to claim the complimentary data recovery coverage.

Product Registration to Activate Protection Plan

Congratulations on the purchase of your new WD Hard Drive! Simply fill in the form to start your complimentary data protection plan.

Fill out the registration form below to activate the Ontrack Data Recovery Protection Plan. Click Choose File to upload a scan or copy of your proof of purchase of your device. For devices that come with a 3 year support coverage, please email us directly at customer service to activate the program.

The Data Recovery Protection Plan coverage is limited to all types of hard drives for the following listed external and internal storage models sold thru authorised Thailand distributors.

External Hard DrivesProduct nameCapacity
Portable storageMy PassportAll
My Passport UltraAll
My Passport SlimAll
My Passport for MacAll
My Passport AirAll
My Passport ProAll
My Passport StudioAll
My Passport WirelessAll
Desktop storageMy BookAll
My CloudAll
My Cloud MirrorAll
My Book LiveAll
My Book Live DuoAll
My Book DuoAll
My Book StudioAll
My Book Thunderbolt DuoAll
My Book VelociRaptor DuoAll
My Book for MacAll
Internal Storage
Surveillance StoragePurpleAll
DesktopBlue, Green and BlackAll
MobileBlue, Green and BlackAll